<> Refund & Replacement Policy– Bbrandem
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At Bbrandem, we are committed to providing top-quality products and ensuring customer satisfaction. If, for any reason, you're not entirely pleased with your purchase, our Refund & Replacement Policy is designed to offer a smooth and hassle-free resolution:

1. Refund Eligibility:

To qualify for a refund, you must request it within 2 days of receiving your order. Regrettably, if it's been more than 2 days since the delivery date, we won't be able to provide a refund.

2. Return Procedure:

To initiate a return, kindly get in touch with our customer support team, providing details about the item(s) you intend to return. Our team will guide you through the return process and furnish you with a Return Merchandise Authorization (RMA) number.

3. Return Criteria:

For a refund or replacement, the item(s) must be unused, in their original packaging, and in the same condition as when received. Any signs of wear, damage, or alterations may affect the eligibility for a refund or replacement.

4. Return Shipping:

Return shipping costs are generally the responsibility of the customer, unless the return is a result of our error, such as a wrong or damaged item. We recommend using a traceable shipping method for the safe return of your item(s).

5. Refund Procedure:

Upon receiving and inspecting the returned item(s), we will notify you of the status of your refund. If your return is approved, we will promptly initiate a refund to your original payment method.

6. Replacement Process:

In cases where you qualify for a replacement due to a defective or damaged item, we will provide you with an identical or similar product, subject to availability. If the item is out of stock, we will issue a refund instead.

7. Non-Refundable Items:

Please be aware that specific items, such as personalized or custom-made products, are generally non-refundable unless they arrive in a damaged or defective condition.

8. Refund Processing Time:

The timeframe for refund processing can vary depending on your payment provider. Please allow up to 5-10 business days for the refund to reflect in your account.

9. Customer Support:

Should you have any inquiries or require assistance regarding refunds or replacements, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.

Kindly note that our Refund & Replacement Policy may be subject to updates, and any revisions will be posted on this page. By making a purchase at Bbrandem, you agree to comply with our Refund & Replacement Policy. Thank you for choosing us as your preferred shopping destination! 🛍️

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